SHOPIFY SUPPORT SERVICES
Ongoing technical support and optimization services to assist your business at every stage.
Grow your e-commerce store continuously and uninterruptedly
Do you need expert support to maximize the potential of your Shopify store? As Digitalpals, with our expertise on the Shopify platform, we ensure your store’s continuous growth and freedom from technical issues. We are your one-stop address for all your Shopify needs, from daily support requirements to strategic growth planning.
SUPPORT PACKAGES
Basic Shopify Support
Technical support and maintenance services you need in the daily operations of your Shopify store. We ensure your store works smoothly for a trouble-free e-commerce experience.
Services Offered:
- Emergency technical support and troubleshooting
- Routine maintenance and updates
- Security checks and backups
- Simple content and product updates
- Basic performance optimization
- Email and phone support
Growth-Focused Support
Premium support package that ensures not only the operation of your Shopify store but also its growth. Strategic improvements to increase conversion rates alongside technical support.
Services Offered:
- All basic support services
- Conversion rate optimization
- Monthly performance analysis and reporting
- Product page optimization
- User experience improvements
- SEO and speed optimization
- Custom campaign and promotion support
Enterprise Support Solutions
Premium support solution specially designed for high-volume Shopify or Shopify Plus stores. Comprehensive technical and strategic support for the continuous growth of your business.
Services Offered:
- All growth-focused support services
- Dedicated support manager
- 24/7 emergency support
- Store-wide optimization strategy
- Advanced analytics and data-driven decisions
- Additional developments and customizations
- Custom application development and integration support
- Monthly strategy meetings
Why Digitalpals Shopify Support?
Shopify Expertise
Our team, which has been serving in the Shopify ecosystem for years, has mastery of all the features and best practices of the platform. We provide a competitive advantage by integrating all the possibilities offered by Shopify into your store.
Proactive Approach
We detect and solve problems before they arise. Thanks to regular maintenance and checks, we ensure that your store always operates at optimum performance.
Data-Driven Decisions
We regularly analyze your store’s performance, recommend and implement data-driven improvements. Every action is aimed at increasing conversion rates and sales.
Solutions Specific to Your Business
We know that every business has its own unique needs. Instead of standard solutions, we develop support strategies specifically tailored to the unique needs of your business.
Support Services Details
Technical Support
- Error and problem resolution
- Performance optimization
- Page speed improvements
- Security updates
- Theme and code edits
- API integrations
Content and Product Management
- Product entry and editing
- Category structure optimization
- Content updates
- Image optimization
- Meta descriptions and SEO-compatible content
- Product variations management
Application and Plugin Management
- Application selection and installation
- Optimization of existing applications
- Removal of unnecessary applications
- Resolution of application conflicts
- Custom application development support
- Third-party service integrations
Growth and Strategy
- Conversion rate optimization
- A/B tests and user experience improvements
- Removal of barriers in the purchasing process
- Customer behavior analysis
- Data-driven decision processes
- Competitor analysis and market positioning
Support Process
1. Status Assessment
We comprehensively analyze the current state of your store to determine its strengths and areas for development. This assessment forms the basis of our strategic support plan.
2. Support Strategy
We develop a support strategy customized according to your business’s goals and needs. This strategy covers both daily operational support and long-term growth objectives.
3. Proactive Maintenance
With regular checks and maintenance, we detect and solve potential problems before they arise. We ensure that your store always works at the best performance.
4. Continuous Improvement
We track your store’s performance with regular analysis and reporting, make data-driven improvements, and evaluate growth opportunities.
Frequently Asked Questions
How can I reach your support team?
You can reach our support team via email, phone, or our special support portal between 09:00-18:00. We provide extended support hours and emergency support for our premium and enterprise customers.
What are your response times?
We have a commitment to respond within 24 hours for standard support, within 12 hours for premium support, and within 4 hours for enterprise support. These times are shortened even further in emergencies.
Can I change my support package?
Yes, you can update your support package as your needs change. As your business grows, you can transition to more comprehensive support packages.
Is there a monthly support hour limit?
Monthly hour limits vary according to support packages. We offer 10 hours per month in our basic package, 20 hours in our growth package, and 40+ hours in our enterprise package.
Do I have to make a long-term contract?
No, our support services are offered monthly and you can cancel at any time. However, we offer special discounts for annual contracts.
If you need professional support for the continuous growth of your Shopify store and to keep it free from technical issues, Digitalpals is by your side. With our expert team, we take you one step ahead in your e-commerce journey.